Frequently
Asked Questions

You may have specific questions as you look towards finding mental health support for yourself, a loved one or a patient. Find answers to frequently asked questions about our practice.

How do I get started?

Simply email or call us! Our intake coordinator will be in touch to provide you with information and book you in for your first appointment with one of our associates. During your first appointment you will get a chance to discuss what you are looking for help with, get an idea of how therapy can help you and also get to know your therapist and whether you feel they understand you.

Are your services confidential?

Seeking help is a very personal matter and we take your privacy very seriously. The effectiveness of therapy relies on people feeling safe when speaking with their therapist. Psychologists and anyone whom they are supervising have an ethical and legal obligation to maintain confidentiality of their client by not disclosing any information about the therapy session to third parties without the client’s permission. We do however have a legal responsibility to disclose certain information if it comes up during our work with a client to protect the client and the public. Our confidentiality policies are reviewed with you prior to you beginning treatment.

What is the difference between a psychologist, psychiatrist and psychotherapist? Which one do I need?

Psychologists, psychiatrist and psychotherapists all provide psychotherapy. Their training and licensing requirements are different. Of all three designations, psychologists typically have the most extensive training in psychotherapy and comprehensive diagnosis of a mental health condition. Majority of research focused on developing effective psychotherapy approaches are conducted by psychologists.

A psychiatrist is a medical doctor. They complete 4 years of medical school just like any other medical doctor. They then complete a residency in psychiatry where they receive training in medication management, diagnosis and psychotherapy for a range of mental health disorders. A psychologist completes their Masters and in most North American states and provinces must have a PhD in psychology, completed several supervised years of psychotherapy that include placements in hospitals and other mental health facilities. After the PhD, they complete a minimum one year of practice under supervision of a psychologist before being licensed as an autonomously practicing psychologist. During that one year of practice under supervision after their PhD, they use the title a ‘psychologist in supervised practice’.

Physicians and psychologists are legally allowed to provide a mental health diagnosis in Ontario and most other provinces and states. Making a diagnosis is a legally regulated act. Making the right diagnosis is important as the wrong diagnosis can have harmful impact on a person.

A psychotherapist is a relatively newer designation that was created after Ontario passed a law to regulate the service of psychotherapy. For anyone not trained as a physician or psychologist, but have training in other schools of psychotherapy, assuming they meet certain minimum requirements, they can register as a psychotherapist. A psychotherapist cannot provide a mental health diagnosis.

For more information on what is a psychologist, visit the following link http://www.cpa.ca/public/whatisapsychologist/

How long are session and how many sessions do I need?

Psychotherapy sessions are booked for 50 minutes and we usually recommend weekly sessions although this depends on the presenting issue and goals can may require more or less. Many people like to know in advance how many sessions will be required given the time and cost involved in attending therapy. It is always hard to say as it depends on what the issue is and what a client’s goals are and we need to have an initial consult to be able to advise you on this. As registered health professionals, we are obliged to provide treatment only if we believe it will be effective and to provide no more or less than what is necessary.

What if I change my mind and I do not want to continue?

Treatment is voluntary to you and you can terminate treatment at any time with no consequences to you financial or otherwise. We always encourage clients to discuss what if anything is not working to see if we can either address the issue by changing the therapy approach or perhaps recommend you to another clinic or resource.

Do you prescribe medications?

Psychologists are not trained or licensed to prescribed medications. However, we are not against taking psychiatric medications and work in consultation with other health care providers such as your family physician or psychiatrist who are prescribing and managing your medications. Some people’s mental health issues may be at the point where they need medications and cannot benefit from just psychotherapy or go about their daily life without it and we would advise them to seek out a medication consult if they have not already done so. Many mental health professionals who prescribe medications do not have the time or extensive training to provide effective psychotherapy. Seeking psychotherapy with a psychologist in conjunction with taking medications can substantially improve your prognosis.

What are your fees?

Our fees are in line with what has been recommended by the Ontario Psychological Association (OPA). Fees for each associate varies depending on level of training and years of experience.

​Fees for a psychologist are tax exempt at this time. Services provided by psychologists are not covered by OHIP. Many extended health care plans and employment health insurance plans cover the cost of services with a registered psychologist. We bill clients directly and they receive a receipt with the information required to submit their claims to their insurance company for reimbursement. We accept credit card  (Visa, Mastercard), etransfer, and cheques.

What languages do you offer services in?

We have clinicians offering services in English, Hindi, Urdu, Punjabi, Farsi

Do you accept drop-ins?

Please note we are available by appointment only and do not accept drop-ins.

Do you offer Online Therapy?

We also provide online therapy using secure online video software. People for whom coming to the office is a major barrier either due to the commute to our location or other reasons.